Health Advocacy Specialist

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Health Advocacy Specialist will serve as the program liaison for the patient and the institution. This role is responsible for outreaching the patient, assessing appropriateness for the program, scheduling testing, processing payments, and ensuring all processes have been followed within program guidelines.

JOB DUTIES AND RESPONSIBILITIES:

• Coordinate all health equity programs including patient outreach, funding assignment, and billing.

• Track and monitor all provider ordered testing and submit medical information to payor.

• Support screening program eligibility and assigning appropriate billing account/sub account.

• Understand basic charge entry and medical data extraction.

• Work with Hospital and Physician specialty billers for payment on accounts to insure coverage.

• Review all in-basket messages to help make sure patients are being directed to the correct department for timely resolution of questions/concerns.

• Available for out of the normal questions or concerns that arise-connecting team to the right resources or hands on assisting with the problem/issue related to health equity.

• Reviewing treatment plans and diagnosis codes double to check to make sure correct and proper billing.

• Support screening and community events as needed.

• Other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Sits up to 6 hours a day for 2 hours at a time.  Stands for up to 3 hours a day for up to 1 hour at a time.  Walks up to 4 hours a day for up to 15 minutes at a time.  Frequently uses the fingers and hands to manipulate objects. Frequently lifts, carries, pushes and/or pulls up to 10lbs.  Occasionally/rarely lifts, carries, pushes, or pulls objects of greater weights.  Must have ability for touching as it relates to perceiving attributes of an object.  Must have the ability to hear normal conversation.  Must have the ability for seeing as it relates to general, near, far, color, peripheral vision.  Must have visual attributers of depth perception and visual monotony.  Frequently must reach above shoulder level.  Occasionally must stoop, bend & crouch.

EDUCATION:

High school diploma required, associate degree or higher education preferred.

TRAINING AND EXPERIENCE:

Minimum of one year experience in medical setting, billing, or medical office. Basic understanding of charge entry, medical data, and medical record navigation.

Please complete your application using your full legal name and current home address.  Be sure to include employment history for the past seven (7) years, including your present employer.  Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable.  It is highly recommended that you create a profile at the conclusion of submitting your first application.  Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.