About Care Crisis Response Services (CCRS):
CCRS is a 24/7 crisis center that provides suicide prevention/intervention, crisis intervention, and professional consultation services, including triaging requests for behavioral health evaluations. We provide brief crisis counseling and assist the community and clients in determining what services are most appropriate for the current behavioral health crisis. We operate regional and 988 crisis lines throughout the state of Washington. Recognizing and nurturing Diversity, Equity and Inclusion is an integral part of our mission at Volunteers of America, Western Washington. Β Β In addition, valuing and fosteringΒ a diverse and inclusive culture are embedded in our values. Our mission is to empower, serve and strengthen communities in need, guided by core values of respect, allyship, integrity, stewardship, and empathy.
General Function:
The primary responsibility of this full-time, hourly position is to answer online chats and texts originating from 988/The National Suicide Prevention Lifeline under the LGBTQI+ Youth subnetwork. The Online Crisis Counselor is responsible for providing non-judgmental, empathic, emotional crisis support by utilizing a crisis intervention model (RIDES) as well as suicide intervention techniques as appropriate during an online exchange with a Visitor who is in a self-defined crisis. Online Crisis Counselors are responsible for actively participating in welcoming and coaching new counselors and other duties as assigned by the Program Coordinator. The Online Crisis Counselor will provide support and consultation to new counselors as needed and is responsible for performing imminent risk and mandated reporting procedures according to policy.
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Principal Activities:
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Qualifications:
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