Company:
Marsh
Description:
We are seeking a talented individual to join our Claims team. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.
We will count on you to:
- Provide guidance and review complex escalated Property and Construction claims to determine coverage, resolving issues where possible or referring to Regional Specialty Claims Advocates as needed, to maximise client settlement outcomes.
- Review incoming documentation and new claims notifications for large and complex claims, analyse potential policy coverage issues, informing relevant parties of potential problems and ensuring proper protocol is followed.
- Develop strong relationships with a portfolio of large clients, loss adjusters, insurers and other stakeholders to build trust and credibility.
- Liaise with clients on claim-related issues, resolving complex matters with loss adjusters/insurers and keeping all relevant parties informed of any potential problems or trends.
- Attend site inspections and monitor progress of claims investigations.
- Conduct training and presentations for clients and colleagues on claims related topics
- Maintain up to date claims records for trends analysis and contribute to claim handling protocols and procedure documents
- Mentor and train colleagues to enhance the department's knowledge base and capabilities.
What you need to have:
- 8-10 years of experience in insurance claims management (ideally in Construction or Property), particularly with complex and large client portfolios.
- Strong analytical skills to assess claims, reports and insurance policies
- Fluent in English and Cantonese, Mandarin as language is also an advantage.
- Excellent written and verbal communication and interpersonal skills to effectively liaise with clients and insurers and negotiate resolutions
- Proven ability to problem-solve or mediate difficult situations
- Experience with managing different stakeholder relationships and client servicing skills
- A growth mindset and ability to work autonomously but as part of a team environment
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.